Review policy

Anyone with a verified email account can write one review per service, describing their own first-hand experience as a customer. Hearsay, opinions about people you've never banked with, and second-hand accounts are not allowed.

We show an editorial score (computed by our team from verified facts) and a separate user score (from the crowd). They are always labelled and never blended, so you can tell expert assessment from lived experience.

A review is published once it clears moderation, but it only counts toward the user score once we verify the author was a real client — by proof of account, contract reference, or another check, within 30 days. Verified reviews carry a badge.

Every review passes automated checks (rate limits, duplicate detection, personal-data and profanity filters, behavioural and AI signals) before publication. Suspicious reviews are held for human review; violations are rejected. We also run a post-publish sweep for coordinated or fake activity.

We never write, buy, incentivise or solicit positive reviews, and we don't suppress negative ones. Fake reviews are removed and repeat offenders are banned. We comply with the EU Omnibus Directive and the UK DMCC Act 2024.

Verified company accounts may respond to reviews in-thread. When a reported problem is fixed and the author confirms it, the review is marked resolved and that resolution is reflected in the score — rewarding companies that actually fix issues.

Signed-in users can mark reviews helpful and report ones that break this policy. Reports route to our moderation queue. Votes are weighted by reviewer trust to resist manipulation.

You can edit your review while it's pending. We may remove reviews that breach this policy or the law. To dispute a moderation decision, contact us through the methodology page.